Privacy Notice

Last updated 27 July 2026

This notice explains what we collect when you use the BioRevive Results Coach, why we collect it, and what you can do about it. We have tried to write it in plain English rather than legal language.

The short version. We collect what we need to build you a plan and nothing else. We do not sell your data. We do not use it to target ads at you. You can get a copy of it, or have it deleted, at any time from the Account screen.

Who we are

The Results Coach is provided by BIOREVIVE LTD, a company registered in England and Wales (company number 15428270), registered office: Unit 9, Stanley Center, Kelvin Way, Crawley, England, RH10 9SE.

We are the data controller for the information described here. For anything about your data, email info@biorevive.co.uk.

What we collect

Your account: email address, first name, and the order that gave you access.
Your order: which BioRevive products you bought, and when — passed to us by Shopify when your order is paid. We do not receive or store your card details.
What you tell us during setup: your goals, the obstacles you face, and your training habits.
Body information: age, sex, height, weight and body composition. We need these to calculate your calories and protein — without them any number we gave you would be a guess.
Your day-to-day use: check-ins, weight entries, food logs, and which actions you complete.
Messages to the coach: what you type, and the replies.
Technical data: basic app and error logs needed to keep the service running and secure.

Health-related information. Some of the above — your weight, body composition and health goals — counts as special category data under UK data protection law. That gets extra protection, and we only process it because you give us explicit consent during setup. You can withdraw that consent at any time, and we will delete it.

Why we use it, and our legal basis

To provide the coach you paid for — building your plan, calculating targets, tracking progress. Legal basis: performance of our contract with you.
To process health-related information — your explicit consent, given at setup.
To keep the service safe — spotting messages we must not answer (medical questions, and situations where someone may be at risk) and responding appropriately. Legal basis: our legitimate interest in operating the service responsibly, and in some cases your vital interests.
To fix problems and improve the app — including feedback you choose to send us. Legal basis: our legitimate interests.

We do not use your coaching data for marketing. If you receive marketing from BioRevive, that is handled separately and you can unsubscribe from it without affecting your coach.

Who else handles your data

We use a small number of suppliers to run the service. They act on our instructions and cannot use your data for their own purposes.

Supabase — hosts the database. Your data is stored in the United Kingdom (London).
Resend / Amazon Web Services — sends your sign-in codes and account emails, from Ireland.
Anthropic — provides the AI model behind the coach. Messages you send to the coach are processed on their systems.
Shopify — tells us when you have placed an order, so we can give you access.

Information sent outside the UK

Your database records stay in the UK. Emails are processed in Ireland, which is covered by UK adequacy arrangements. Messages you send to the coach are processed by Anthropic, which may involve transfers outside the UK; where that happens we rely on the appropriate safeguards permitted under UK data protection law [transfer mechanism to be confirmed with our solicitor before launch].

Please do not type anything into the coach that you would not want processed by an external AI provider. The coach is there for food, training and habit questions — it is not the place for medical details.

How long we keep it

Detailed day-to-day data (food logs, check-ins, coach messages): 180 days.
Account essentials (your account, order and access history): 12 months after your last access period ends.
Records we must keep for legal or accounting reasons are kept for as long as the law requires.

We keep detailed data for a shorter period on purpose. Holding years of someone’s body-composition history creates risk without adding value.

Your rights

You can ask us to:

give you a copy of your data
correct anything that is wrong
delete your data
stop or limit how we use it
send your data to you or someone else in a portable format
withdraw your consent to health-related processing

Export and deletion are available directly on the Account screen. For anything else, email info@biorevive.co.uk and we will respond within one month.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner’s Office at ico.org.uk, or call 0303 123 1113. We would rather you told us first so we can put it right.

Security

Access to your data is restricted at the database level so that you can only ever see your own records. Sign-in is by a one-time code sent to your email — there is no password to be stolen or reused. Administrative access is limited to those who need it.

Children

The Results Coach is for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a child has used the service, email us and we will delete their data.

Changes

If we change this notice we will update the date at the top, and tell you in the app if the change is significant.